Job # PR24118
Job Title Technical Services Project Manager
Office Location Roanoke, VA or Houston, TX preferred
Business Function/Department Energy & Infrastructure Solutions/Technical Services
Sales Territory, if applicable N/A
General Role Description
Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues
Role Accountabilities
- Serve as single point of contact for client service projects, agreements, and spare parts
- Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary
- Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery
- Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met
- Provide timely updates on service project performance, status, and client relationship issues to immediate manager.
- Recommend and implement risk assessment and abatement plan to meet targets
- Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth
- Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines
- Design competitive and viable technical approaches to resolve client issues
- Produce accurate project execution estimates for cost and price evaluations of potential service orders
- Develop pricing strategies to maximize service project margins
- Evaluate supplier proposals to determine best technical and most economical solution for the application
- Identify opportunities, initiate, and execute process improvement initiatives in the organization
- Provide individual contributions necessary to meet client and business commitments
- Collect, analyze, and regularly report fleet data to management
General Employee Accountabilities
- Bring full effort to bear on tasks assigned by manager
- Give manager best advice
- Give earliest notice when work cannot be delivered as specified
- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
- Comply with all Company policies, practices, and procedures and all regulations and laws
- Recommend viable improvements proactively
- Ensure effective utilization of business tools and processes
Minimum Qualifications
- Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience
- 2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Proficiency in MS Outlook, Excel, Word, and PowerPoint
- Availability to travel domestically and internationally 25% of the time, often on short notice
Preferred Qualifications
- 5 or more years of project management experience, including capital contracts in excess of $1M per contract
- 5 or more years of systems or application engineering experience
- Demonstrated success in client facing, sales or marketing related
- Proficiency in Oracle
- Proficiency in MS Projects, Access
Link to TMEIC Corporation Americas website: To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
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