Job Description

Call Center Manager

We are looking for a skilled Call center managerto build and run a team, supervise daily operations and personnel.

The goal is to rebuild a small team and our client base prior to pandemic. Work to increase efficiencies in the office and boost their employees' results, attain goals and quotas to achieve great results for our company.

Requirements

· Proven experience as a call center manager or similar position

· Experience in customer service

· Solid understanding of reporting and budgeting procedures

· Outstanding communication

· Excellent organizational and leadership skills

· Ability to stay calm in stressful situations, be positive and patient

· High school diploma or equivalent

· Proficient with basic computer software and phone systems

· Must be extremely motivated and reliable, organized, have an excellent memory and be a result-driven professional.

· Have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

· Ensure that technology is utilized to a maximum and that staff are well-organized and productive.

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are a motivated individual with strong leadership skills, we would love to hear from you.

If you are up for the challenge and would like to join our team, please send your confidential resume to clientservices@northforestresearch.com so we can call and schedule an interview.

Note: This is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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